Common Issues

Solutions for frequently encountered issues with FileChute. If your issue isn't listed here, contact support at support@filechute.com.

Upload issues

Client says “Upload failed”

Common causes and fixes:

• File too large — The maximum file size is 50 MB. Ask your client to compress or split the file.
• Unsupported file type — Check the allowed file types for that checklist item. The error message shows which types are accepted.
• Network issue — Ask your client to retry on a stable connection. Uploads resume from where they left off.
• Browser compatibility — FileChute works best in Chrome, Firefox, Safari, and Edge (latest versions). Older browsers may have issues.

File shows as uploaded but I can't see it

Try refreshing your dashboard. If the file still doesn't appear, check the request's activity log for upload events. In rare cases, a network interruption during the confirmation step can cause this — ask your client to re-upload.

Notification issues

I'm not receiving upload notifications

• Check your spam/junk folder for emails from notifications@filechute.com.
• Add notifications@filechute.com to your email allowlist.
• Verify your email address in Settings > Profile.

Client didn't receive the upload link email

• Verify the email address on the request is correct.
• Ask your client to check spam/junk folders.
• Use the Resend button on the request detail page.
• Copy the upload link directly and send it via your own email or messaging.

Access issues

Client says the link is expired or closed

Check the request status in your dashboard. If the request has been closed, re-open it from the request detail page. If it has a past due date, the link still works — due dates are informational, not enforced.

Password-protected request issues

If your client forgets the password, you can view or change it from the request settings. You'll need to share the new password with your client.

Storage issues

“Storage limit reached”

You've reached the storage limit for your plan (Free: 2 GB, Pro: 50 GB). Options:

• Download and archive completed requests, then delete them to free space.
• Upgrade to Pro for 50 GB of storage.

Account issues

Can't log in

• Use the Forgot Password link on the login page.
• If you signed up with Google, click Continue with Google.
• If you have 2FA enabled and lost your device, use a backup code.